sed them to book an upcoming trip that we know we might have to alter and got the 30 EUR insurance to cover up to 40 EUR of the change fees if we did have to alter it. That covers the usual change fee about exactly. Turns out, we have to alter the trip. But, we have to call ebookers to have it changed. And it costs 49 cents per minute to call the number from a cell phone. (We have no land line.)
And they DO NOT EVER PICK UP THE PHONE.
We already spent 5 EUR on holding, waiting for them to pick up, and will spend more because we haven't gotten through yet. So, actually, we should have never bought the insurance and should have just paid the change fee to alter our tickets.
EFF YOU EBOOKERS.